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Corporate news

25 leading global companies join together to accelerate transformational change in global food systems

Davos, 19 January 2017 – Today at the World Economic Forum Annual Meeting in Davos, 25 leading global companies including Danone announced their collaborative commitment to accelerating transformational change in global food systems.

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Corporate news

Danone deepens commitment to the circular economy through global partnership with the Ellen MacArthur Foundation

Danone and the Ellen MacArthur Foundation today announce a partnership aimed at accelerating the global transition to a circular economy.

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Corporate news

Nutrition Commitments

At Danone, we want to influence healthier eating and drinking practices, to encourage healthier lives of people. These nutrition commitments outline our vision of nutrition, and provide the principles that guide our decisions, and stipulate our standards and rules.

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Corporate news

How Going Big Doesn’t Have to Mean Selling Out

After Danone Acquired Happy Family, Both Companies Work Together to Foster a Culture of Social Responsibility

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Corporate news

One yogurt, 100 years of science

Since their discovery by biologist Elie Metchnikoff in the early 20th Century, the role of lactic ferments as part of a healthy diet has been widely confirmed. Let’s look back over a century of research serving human health.

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Corporate news

The Livelihoods at Mount Elgon project (Kenya): improving the standard of living for farmers and protecting the environment

The Mount Elgon project was launched in Kitale (Kenya) on 11 October 2016: a joint initiative between the Livelihoods Fund, the dairy firm Brookside Dairies and the NGO Vi Agroforestry designed to improve living conditions for farmers living on the slopes of Mount Elgon, while preserving a badly-eroded ecosystem.

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Corporate news

The H’lib Bladi project in Morocco: a sustainable agriculture approach in partnership with small-scale local producers

One year after COP 21 in Paris, at which a historic agreement was signed between the participating countries, COP 22 is taking place in Marrakech from 7 to 18 November. Danone is present with a stand in the green zone, close to the AAA (Adaptation of African Agriculture) zone.

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Corporate news

Danone’s CLIMATE POLICY?—?Targeting net zero carbon

Danone is responding to the many challenges of global warming with an ambitious new climate policy that targets net zero carbon emissions by 2050.

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Danone in the UK Visit usterms & conditionsPrivacy & cookie policyPrivacy Notice


Danone Ltd UK’s Consumer Privacy Policy applies to consumer information, including personal information, collected from and about its consumers who are UK based residents.  This Privacy Notice summarises how we use that information; to read Danone Ltd UK’s full Privacy Policy please click here.


Danone knows that you care how your personal data is used and we recognize the importance of protecting your privacy.


This Privacy Statement explains how Danone S.A. and all its subsidiaries (“Danone”) collect and manage your personal data. It contains information on what data we collect, how we use it, why we need it and how it can benefit you.


Contact us here if you have any queries and comments, or if you want to make a request regarding any of your data subject rights.


This privacy statement was last updated on August 7th, 2018.


Basic principles and our privacy commitment

At Danone we are committed to protecting your right to privacy. We aim to protect any personal data we hold, to manage your personal data in a responsible way and to be transparent in our practices. Your trust is important to us. We have therefore committed ourselves to the following basic principles:

·         You have no obligation to provide any personal data requested by us. However, if you choose not to, we may not be able to provide you with some services or products;

·         We only collect and process your data for the purposes set out in this Privacy Statement or for specific purposes that we share with you and/or that you have consented to;

·         We aim to collect, process and use as little personal data as possible;

·         When we do collect your personal data, we aim to keep it as accurate and up to date as possible.

·         If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.

·         Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement.


What personal data do we collect?

The personal data we collect varies depending upon the purpose of the collection and the product or service we are providing you.


Generally, we may collect the following types of personal data from you directly:


a)     Personal contact data, such as your name, email address, physical address and telephone numbers;

b)     Account login details, such as your user ID, e-mail username and password. This is necessary to create a personal user account on one of our online communities;

c)      Communications with us, which may include details of our conversations via chat, care lines and/or customer service lines;

d)     Demographic information, such as your age and gender and lifestyle preferences. Lifestyle preferences may include your preference for some of the products we offer, and your interests related to those products;

e)     Browser history, such as pages accessed, date of access, location when accessed, and IP address;

f)       Payment information for purchases made on one of our online shops. Payment information generally relates to your billing name, billing address and payment data, such as your credit card details or bank account number.

g)     Information related to your health;

h)     Information about people other than you, such as personal data about your family members, when you provide such information directly to us;

i)       Social media profiles;

j)       If ever you apply for employment with us, we will collect additional personal data, such as your employment history, educational history and employment references.


We may also collect personal data about you indirectly when:


a)     you share content on social media pages, websites or applications related to our products or in response to our promotional material on social media; or

b)     we read or collect personal data about you by reading information collected by other websites (for instance, we may place an ad on a third party website, and when you click on that ad, we may receive information about you and other website visitors in order to measure the reach and success of that ad).


Why do we collect and use your personal data?

We collect your personal data so we can provide you with the best online experience and to provide you with a high quality of customer service. In particular we may collect, hold, use and disclose your personal data for the following purposes:


a)     To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;

b)     To process and answer your inquiries or to contact you in order to answer your questions and/or requests;

c)      To develop and improve our products, services, communication methods and the functionality of our websites;

d)     To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;

e)     To manage our everyday business needs in connection with your participation in our contests, sweepstakes or promotional activities or request;

f)       To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;

g)     For internal training and quality assurance purposes;

h)     To understand and assess the interests, wants, and changing needs of customers, in order to improving our website, our current products and services, and/or developing new products and services;

i)       To provide personalized products and communications as well as product recommendations to you a customers;


We may also need your personal data to comply with legal obligations or in the context of a contractual relationship that we have with you.


When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.  


Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.



Your rights

Where we process your personal data, you are entitled to a number of rights and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights via our contact page

The right to access your personal data and correction

You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us via our contact page.


The right to data portability

Your personal data is portable. This means it can be moved, copied or transmitted electronically. However, this right only applies where:


a) The processing is based on your consent;

b) The processing takes place for the performance of a contract;

c) The processing takes place by automated means;


If you wish to exercise your right to data portability, please contact us via our contact page.



The right to deletion of your personal data

You have right to request that we delete your data if:

a)     your personal data is no longer necessary in relation to the purposes for which we collected it; or

b)     you withdraw the consent that you had previously given us to process your personal data, and there is no other legal ground to process that personal data; or

c)      you object to us processing your personal data for direct marketing purposes; or

d)     you object to us processing your personal data for Danone’s legitimate interests (such as improving overall user experience on websites);

e)     the personal data is not being processed lawfully; or

f)       your personal data needs to be deleted to comply with the  law.


If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements.


If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.


The right to restriction of processing

You have the right to restrict the processing of your personal data if

a)     you do not believe the personal data we have about you is accurate; or

b)     the personal data is not being processed lawfully, but instead of deleting the personal data, you would prefer us to restrict processing instead; or

c)      we no longer need your personal data for the purposes we collected it, but you require the data in order to establish, exercise or defend legal claims; or

d)     you have objected to the processing of your personal data and are awaiting verification on whether your interests related to that objection outweigh the legitimate grounds for processing your data.


If you wish to restrict our processing of your personal data, please let us know [corporate.danone.co.uk/en/connect/consumers/privacy] and we will take reasonable steps to respond to your request in accordance with legal requirements.


The right to object

You have the right to object to the processing of your personal data at any time. Please contact us via our contact page.


The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint directly with supervisory authority about how we process personal data.


How we protect your personal data

We understand that the security of your personal data is important. We make our best efforts to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure. We have implemented a number of security measures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and we encrypt personal data.



Cookies and other technologies


We may also collect personal data about you through the use of cookies and other technologies. This may occur when you visit our sites or third-party sites, view our online promotions, or use our/third-party mobile applications and may include the following information:


a) Information about your device browser and operating system;

b) The IP address of the device you are using;

c) Web pages of ours that you view;

d) Links that you click while interactive with our services.


Please see our cookie statement for more information on this.



How to contact us

If you have any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data, please contact us via our contact page.

You can also reach out to our Data Protection Officer directly at DPO.UKIE@danone.com

Danone in the UK Visit usterms & conditionsPrivacy & cookie policyPrivacy Notice